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Accessibility statement

This accessibility statement applies to the EyUp Charity website.

We want as many people as possible to be able to use this website. This means you should be able to:

  • Change colours, contrast levels and fonts using browser functionality
  • Zoom in up to 400 per cent without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)
  • We also try to use text that people can understand easily, we aim for the reading age of a 12 year old

Sometimes there are technical terms used in the text on the site, we use this when there is no easier wording, we can use without changing what the text means

How accessible is this website?

We know from several accessibility reports and our own checks that some parts of this website are not fully accessible:

  • Some of our images are missing Alt tags or descriptions
  • We know we have some documents which are in PDF format and have not been designed for accessibility
  • Some of our text might have poor contrast

We are actively working to address these issues as part of an ongoing programme to improve the accessibility of this website.

Reporting accessibility issues

We are always looking to improve the accessibility of this website.  You may like to talk to us about:

  • Issues with accessing information or using this website
  • An accessibility problem not listed on this statement
  • Any positive feedback about this website’s accessibility

If you wish to make a complaint about our website, please contact us here:


The Equality and Human Rights Commission (EHRC) is responsible for enforcing accessibility regulations for public sector websites like ours.

If you contact us to make a complaint and you are not happy with our response contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making our website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, the non-compliances that we are aware of are listed below.

Non-accessible content

The content that is not accessible is listed below together with an explanation.


Some forms are missing text labels which means people using screen readers may not be able to understand the form controls.

Our website is designed using HTML 5 and meaning that it will work on most browsers. Any changes we make to the site are tested and supported on the following browsers and their previous 3 releases

Internet explorer is no longer supported

We do not provide support on this website for Internet Explorer as it is beyond the end of its lifecycle. Where possible you should download and install one of the browsers listed above.

We will do this by

  • Designing and building any new content to level AA of the Web Content Accessibility Guidelines (WCAG 2.1) and prioritising any remedial work on existing content to meet these standards
  • Engaging with users that have different accessibility requirements to help us test our content
  • Regularly audit our content layouts and make changes where different formats would be better

This website’s accessibility will be reviewed on a periodic basis. We will update this accessibility statement with any relevant changes.